Aces Jiu Jitsu Club |

Member Success Coach Job Description

Job Purpose:

The Member Success Coach is an EXTREMELY IMPORTANT position to the success of our clubs and our members. You will help run exciting and fun classes while helping to attract and sign up new members!

Primary Duties and Responsibilities:

Facilitate Classes

Teach and/or assist in the teaching of classes and private sessions according to Aces Jiu Jitsu Club standards

Organize the program

Ensure that location activities operate within the policies and procedures of the organization
Ensure that location activities comply with all relevant legislation and professional standards
Oversee the collection and maintenance of records on the members and staff of assigned location for statistical purposes according to the confidentiality/privacy policy of the organization

Help Sign Up New Members

Use the Aces Jiu Jitsu Club member magnet system to convert interested prospects into passionate members
Ensure that personnel files for assigned location are properly maintained and kept confidential
Establish and implement a performance management process for all location staff
Engage volunteers for appropriate location activities (e.g. community outreach, tournaments, etc) using established volunteer management practices

Assist Existing Members

Ensure all existing members are relieved of obstacles to training and have the very best Aces experience

Qualifications:

Education

BJJ Blue Belt and Up

Professional designation

None

Knowledge, skills and abilities

Knowledge of program management
Knowledge of member/staff groups and/or issues related to the program area

Proficiency in the use of computers for:

Word processing
Simple accounting
Databases
Spreadsheets
Powerpoint
E-mail
Internet

Personal characteristics

The Program Manager should demonstrate competence in some or all of the following:

Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Creativity/Innovation: Develop new and unique ways to improve the operations of the organization and to create new opportunities.
Focus on Member/Staff Needs: Anticipate, understand, and respond to the needs of internal and external persons to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the best interest of the organization.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Working Conditions

Member Success Coaches usually work in a BJJ club and office environment but the mission of the organization may sometimes take them to non-standard workplaces.
Member Success Coaches work a 6 day work week and may be required to work evenings and weekends to monitor program activities.

Benefits: